Privacy Policy – Pehchaan Shop

Welcome to Pehchaan Shop, your trusted destination for authentic Indian Desi Buknu Masala and traditional food products. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://pehchaanshop.com or make a purchase.

1. What We Collect

We collect only what’s needed to fulfill your orders and improve your experience:

• Name, contact details, address, and payment info (processed securely by RBI-compliant gateways).
• Order history and basic device data (via cookies). We don’t collect biometric, health, or sensitive personal data.

2. Why We Collect It

To:

• Process and deliver your orders
• Communicate order updates and support
• Improve website performance
• Send offers only if you opt in 

We never sell or rent your data.

3. How We Protect Your Data

We value your trust. We do not sell, trade, or rent customer information.

We may share limited data only with:

• 256-bit SSL encryption
• PCI-DSS compliant payment gateways
• Limited employee access
• Regular audits and backups

4. Sharing Information

Shared only with:

• Delivery partners (for shipping)
• Payment processors (for secure payments)
• Law enforcement (if required by law)

5. Your Rights (under DPDP Act 2023)

You can request to:

• Access, correct, or delete your data
• Withdraw marketing consent anytime
• File complaints with our Grievance Officer or the Data Protection Board of India

6. Data Retention

• Order and payment records: 7 years (legal requirement)
• Accounts inactive for 3 years are deleted after notice

7. Cookies

We use cookies for essential site functions and analytics. You can manage preferences anytime.

8. Contact Us

If you have any questions or conce s regarding this Privacy Policy, please contact us:

Grievance Officer :  
📧 Email: grievance@pehchaanshop.com
📞 Phone: +91-6387603935
🌐 Website: pehchaanshop.com